The University of Sydney implemented Informotion products with Content Manager to replace its existing, insufficient case management process and simplify the submittal of requests, complaints, and reports for its student and staff population of more than 80,000 users. Over the course of deployment, the university achieved cost savings of approximately $500,000 AUD in avoided implementation fees by leveraging an existing solution and was able to automate 80% of case management processes, resulting in increased staff productivity. The university realised a 220% ROI and recovered its initial investment less than 4 months after deployment.