We believe information should be an asset, not a burden.

Activating Intelligence. Building on Trust.

Enterprise AI adoption is accelerating. Yet many programs stall before they scale. The barriers are consistent: fragmented data, governance concerns, lack of adoption, and compliance risk. Informotion enables organisations to deploy and operationalise Microsoft-powered AI solutions with confidence. This includes Copilot, Copilot Studio, Azure AI Foundry, Power Platform, Power BI, Microsoft Fabric, Business Applications, and Microsoft Contact Center. We deliver these through a secure, integrated, and business-aligned framework.

Our delivery teams across these platforms are led by multiple Microsoft Most Valuable Professionals (MVPs), ensuring quality, precision, and relevance in every implementation. We combine decades of governance mastery with deep Microsoft technical expertise to help organisations turn AI capability into measurable business value.

75% of knowledge workers use AI at work 

A framework for enterprise-ready AI 

We provide structured support across six focus areas. Each is designed to help organizations’ turn Microsoft-powered AI solutions into a business driver built on trust, clarity, and measurable impact and return on investment (ROI).

2024 Work Trend Index Annual Report from Microsoft & LinkedIn.

Cloud and AI

Turn capability into business value.

AI adoption succeeds when people understand how to use it effectively and the data has been prepared for AI. We help organisations embed AI into daily workflows through targeted enablement programmes that drive adoption, build confidence, and deliver results.
Successful AI adoption requires alignment between business and technology teams. Only 4% of organisations are generating substantial value from AI, with most facing challenges in demonstrating ROI, prioritising opportunities, and implementing governance*

Companies with formal AI strategies and clear implementation roadmaps achieve significantly higher success rates.

Our approach includes:

  • Role-based training across Copilot, Power Platform, and Business Applications tailored to your teams’ responsibilities
  • Centre of Excellence (CoE) development and enablement frameworks that sustain momentum beyond initial deployment
  • Embedded Power BI dashboards that provide transparency into AI usage, performance, and business impact
  • Executive and team alignment workshops that connect AI initiatives to strategic outcomes
  • Change and adoption planning for structured rollout and scaling across departments
  • Ongoing coaching and support to ensure your teams maximise value from Microsoft AI investments

By focusing on people alongside technology, we ensure your Microsoft AI solutions deliver sustained productivity gains and measurable ROI.

AI is only as reliable as the data and guardrails that support it.

Successful AI deployment requires clean, well-governed data and robust compliance frameworks. Poor data quality leads to inaccurate outputs (hallucinations), eroded trust, and failed AI initiatives. We help organisations establish the data foundations necessary for AI success.

Poor data quality remains the most frequently cited challenge for AI adoption, with 63% of organisations reporting they lack AI-ready data management practices (Gartner). Additionally, through 2026, organisations will abandon 60% of AI projects unsupported by AI-ready data (Gartner). Without proper data quality and governance, AI systems risk producing flawed outputs that undermine trust.

Our data and governance practice includes:

  • AI readiness assessments using Microsoft Purview and EncompaaS to evaluate data quality, classification maturity, and compliance gaps
  • Enterprise-wide data classification, curation, and access control ensuring only appropriate information feeds AI systems
  • Enforcement of Responsible AI policies across Microsoft 365, Data Loss Prevention (DLP), and Microsoft Entra to protect sensitive information
  • Integration of Microsoft Fabric to unify data engineering, real-time analytics, and governance across your data estate
  • Governance frameworks aligned to industry and jurisdictional standards including APRA, GDPR, HIPAA, and FOIA
  • Enterprise-grade data models designed for secure, transparent reporting and auditability
  • Full support for data sovereignty, residency, and regulatory compliance requirements

We bring decades of records and information management and compliance expertise to modern data governance initiatives, ensuring your AI solutions are built on trusted, high-quality data.

We bring AI into enterprise workflows to drive performance, not just productivity.

Microsoft’s AI ecosystem offers powerful capabilities, but realising value requires thoughtful design, integration, and deployment. We architect AI solutions that align with your business processes, embed intelligence where it matters, and deliver tangible outcomes.

AI leaders expect 60% higher AI-driven revenue growth and 45% more in cost reduction than other firms (BCG), with AI agents delivering 13.7% ROI (BCG) when properly implemented. However, 56% of organisations face integration challenges with existing systems (EPAM).

Our AI design and deployment services include:

  • Integration of Copilot for Microsoft 365, Copilot Studio, Business Applications, and Contact Center into existing workflows
  • Azure AI Foundry agent development and orchestration for complex, multi-step business processes
  • Custom AI agents and copilots tailored to specific use cases across customer service, operations, sales, finance, and legal functions
  • Embedded Power BI dashboards within workflows to surface real-time insights and enable data-driven decisions
  • Use-case deployment spanning HR, contact centres, compliance, and operational functions
  • Automation pathways that evolve from human-assisted to autonomous as confidence and maturity grow
  • Continuous feedback loops, performance monitoring, and traceability to ensure AI solutions deliver sustained value

Whether you’re implementing Copilot for Microsoft 365 across your organisation or building custom AI agents for specialised workflows, we ensure your AI investments drive measurable business impact.

Speed up delivery. Stay in control.

Organisations need flexibility in how they build and deploy solutions. We deliver across the full spectrum, from rapid low-code applications to enterprise-grade pro-code solutions, ensuring speed without compromising governance, security, or scalability.

Our development capabilities include:

  • Power Platform apps, flows, and dashboards integrated with Copilot for rapid solution delivery
  • Full-code builds using Azure Functions, APIs, Logic Apps, and orchestrators for complex, enterprise-scale requirements
  • Solution accelerators across HR, customer service, legal, contact centre, and GenAI scenarios that reduce time-to-value
  • Governance and security integrated throughout development pipelines to ensure compliance and control
  • Hybrid architectures that combine low-code agility with pro-code power for optimal performance
  • DevOps practices and automated testing frameworks that ensure quality and reliability

By leveraging both Power Platform and Azure, we deliver solutions that balance speed, flexibility, and enterprise readiness.

Extend the value of legacy systems using AI as a modern interface.

Many organisations rely on legacy systems that hold critical business data but lack modern user experiences and integration capabilities. Rather than costly replacements, we help organisations modernise legacy applications by adding AI-powered interfaces and intelligent automation.

31% of executives identify outdated technology as a barrier to AI adoption (EPAM), yet wholesale system replacement is often prohibitively expensive and risky. AI-powered modernisation provides immediate value whilst enabling phased migration strategies.

Our legacy modernisation approach includes:

  • Copilot and Power Platform front ends over legacy back-ends, providing modern user experiences without disrupting core systems
  • Azure OpenAI and Azure AI Search to extract, interpret, and action data from legacy repositories including OpenText Content Manager and IBM Lotus Notes/Domino
  • Agent-based workflows that automate processes across siloed platforms, eliminating manual handoffs
  • Analytics and reporting with Power BI and Microsoft Fabric, unlocking insights without disrupting legacy operations
  • Improved usability and productivity across critical functions, including contact centres and field operations
  • Phased migration pathways that enable modernisation without operational risk

We help organisations extend the life of legacy investments whilst preparing for future cloud migration, delivering immediate value with reduced risk.

Deploy AI with full regulatory confidence.

Regulated organisations face heightened scrutiny around AI adoption. We help organisations navigate complex compliance requirements, ensuring AI solutions meet regulatory obligations whilst delivering business value.

Governance remains critical, with organisations anticipating a minimum of 18 months to implement effective AI governance models (EPAM). Additionally, only 4% of advanced companies have developed comprehensive governance frameworks, with 75% claiming to have AI strategies yet lacking operational governance (EPAM).

Our compliance and risk practice includes:

  • Alignment with regulatory frameworks including APRA, GDPR, HIPAA, FOIA, and Australian privacy legislation (GIPPA)
  • Microsoft Cloud configuration for regional compliance, data sovereignty, and residency requirements
  • Responsible AI governance across infrastructure and application layers, ensuring ethical and transparent AI use
  • Data Loss Prevention (DLP), Microsoft Purview, and Entra configuration to protect sensitive information
  • Ongoing compliance uplift and risk oversight as regulations evolve
  • Power BI dashboards to monitor usage, performance, and risk exposure in real time
  • Audit logging and documentation to support regulatory reviews and Freedom of Information requests

With decades of experience supporting highly regulated sectors including government, financial services, pharmaceuticals, and utilities, we understand the compliance requirements that govern AI adoption in your industry.

Informotion turns complexity into insight with governance expertise and modern technology.

Informotion brings decades of proven records management expertise to modern data and information governance initiatives. We understand “Why” the principals of records management are critical to realizing the full potential of transformative technologies like Agentic AI and this is reflected in our Data and Information Governance practice.

Now more than ever, data quality, security and lifecycle are paramount to ensuring the digital records of our collective history are accurately captured and preserved for future generations.

Our experience spans Federal, State and Local Governments, Financial Services, Utilities, Pharmaceuticals and Education – all heavily regulated sectors that are juggling compliance with expanding and complex regulatory requirements, management of increasingly dispersed and voluminous data and technology adoption to drive efficiencies and performance.

Data & Information Governance 

In today’s complex data landscapes, valuable knowledge and unknown risk is often hidden in repository silos or lost amid the sheer volume of content. Poor visibility and understanding of your data leads to missed opportunities for harnessing value or mitigating risk.

Informotion has helped its clients comprehensively discover data across enterprise systems, empowering a complete and confident view of their information assets. Many data discovery projects reveal high value and sensitive information that is ungoverned and exposes the organization to risk, while low value information is consuming significant proportions of expensive storage like SharePoint.

By using innovative tools and proven methodologies Informotion discovers and analyses data across systems. Real-time analysis and configurable dashboards provide enterprise visibility and business intelligence to empower informed decision-making. You can trust that strategies and compliance efforts are based on a full picture of your data. Discovery and analysis lay a critical foundation for broader data and information governance initiatives that support AI-driven solutions.

We provide specialist advice in relation to IT support, data and information governance, policy development and procedural frameworks.  We can assist organisations with strategic reviews to understand compliance obligations, current state versus desired state and to map out transformation plans to meet objectives. Our practical experience implementing solutions provides for the development of achievable strategies that adequately consider the organisations’ business and technical requirements.

Informotion specializes in Information Architecture design advice to support business and regulatory requirements. Our records management expertise coupled with deep understanding of EDRMS and M365 collaboration tools means we can advise on information management best practice and considerations that may impact usability, regulatory compliance, privacy and future data transformation.

We have helped many organisations optimize workflow by reviewing processes and automating where it makes sense to do so. Process automation has been achieved with Content Manager for document approvals, Ministerial Briefings and Case Management utilizing inbuilt capabilities and custom developed applications and interfaces. An example of the benefits achieved from workflow optimisation can be seen with the University of Sydney and Informotion’s recognition in the 2020 Nucleus Research ROI Awards having achieved a 220% return on investment. Informotion is now guiding its clients in the use of Agentic AI and Microsoft Power Platform to enable natural language requests and intelligent process automation for repetitive and complex processes.

Informotion supports organisations in developing and implementing practical, defensible retention and disposal strategies. Many organisations lack clearly defined retention rules or struggle to apply them consistently across complex environments. Our team brings decades of records and information management experience to help clients create tailored retention schedules, policy frameworks, and governance models. We combine strategic insight with hands-on delivery expertise to ensure solutions are achievable, aligned with business needs, and technically sound.

Informotion can help organisations design and implement clear business classification frameworks that support effective governance. Without a consistent structure, it’s difficult to apply retention rules, meet compliance obligations, or manage information efficiently. Our team brings decades of experience to create practical, business-aligned classification schemes that are easy to adopt and sustain, reducing risk and improving control across the information lifecycle.

Our team has extensive experience with OpenText’s Content Manager application and is arguably one of the largest implementation partners. Our skills cover software development, database administration, system implementation and integration, software upgrades, data migration, machinery of government transformation, business analysis, records management, archiving, change management and training. We offer standard software support and annual maintenance plus customised managed support service agreements to cater for the unique needs of our clients. Informotion is adding value to Content Manager solutions for its clients by enhancing usability and automation through integration with Microsoft Agentic AI, Power Platform, M365 collaboration and Fabric. Improvements in discovery, findability, analysis and governance are being achieved through integration of Content Manager with EncompaaS.

Why Informotion?

Informotion brings decades of proven records management expertise to modern data and information governance initiatives. We understand “Why” the principals of records management are critical to realizing the full potential of transformative technologies like Agentic AI and this is reflected in our Data and Information Governance practice.

Comprehensive

End-to-end Microsoft Cloud, Security, and AI capability with Solutions Partner designations across Data & AI, Digital & App Innovation, Infrastructure, Modern Work and Security.

Expert-led

Microsoft Most Valuable Professional (MVP) led delivery ensuring quality, consistency, and alignment with Microsoft best practices. Coupled with experienced Records & Information Management Business & Technical Consultants.

Integrated

Extensive platform integration experience across OpenText Content Manager, EncompaaS and Microsoft Cloud & AI for governed data activation.

Validated

Proven delivery frameworks and co-sell readiness aligned with Microsoft FY26 programmes (MACC/ECIF) and Tier 1 CSP partnership.

Trusted

Decades of records and governance expertise combined with modern AI capability, uniquely positioning us to deliver compliant, trusted AI solutions.

Strategic

Focus on business value, adoption, and compliance from day one. No matter where you are in your digital transformation journey.

Design. Govern. Scale.

Informotion empowers government and enterprise organizations to securely implement and scale Microsoft Cloud & AI solutions, Content Manager and EncompaaS, seamlessly integrating them with business processes and data. Leveraging decades of governance and compliance expertise alongside future-ready technology, we ensure your AI investments are not only safe but strategically positioned to deliver enduring business value from data. Our approach prioritizes alignment with Microsoft best practices and regulatory requirements, fosters adoption, and drives measurable outcomes, so you can innovate with confidence and trust.

Need Support?

Informotion’s local experts keep your information platforms running smoothly—whether you rely on Content Manager, EncompaaS, or adjacent Microsoft workloads. We provide responsive, SLA‑aligned assistance via our support desk, backed by proactive maintenance routines that reduce downtime, plus managed escalation to product vendors when required. Packages can be tailored to fill skills and capacity gaps, help your team stay compliant, and extend to after‑hours coverage when you need it.

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