Your Microsoft investment should be working harder.
Most organisations have the licences. Few have the outcomes. Informotion bridges the gap between what Microsoft can do and what your organisation actually needs.
Informotion helps organisations use Microsoft technology to improve the way they manage information, automate processes, analyse data and apply AI – practically, securely, and aligned to compliance requirements.
Microsoft Solutions Partner Designations
The Challenge – Why This Matters
Most deployments deliver less than they should.
Microsoft gives organisations extraordinary tools. Getting real value from them is a different problem – one that requires more than a technical install.
20–30%
Copilot has over 100 million monthly users and 70% of the Fortune 500 have licensed it – but only about 20 to 30% of paid seats are used weekly. Enterprises past 50% usage share three habits: focused use cases, mandatory enablement, internal champions.
Source: Value Add VC, “Microsoft Copilot Enterprise Adoption 2026”
~25%
Roughly a quarter of the working week is spent searching for and gathering information rather than acting on it. AI amplifies whatever governance is already there – good or bad.
Source: McKinsey Global Institute, “The social economy” (2012)
Where’s your organisation on this curve?
Capabilities – Seven Practice Areas
End-to-end across the Microsoft platform.
Seven practice areas. One consistent approach: practical delivery, proper governance, real business outcomes.
Deploying AI effectively means choosing the right tool for the right problem. We help organisations move beyond experimentation – from Microsoft 365 Copilot in day-to-day workflows, to custom agents built in Copilot Studio, to enterprise-grade AI solutions on Azure AI Foundry. Our focus is on AI that earns its place, not AI for its own sake.
Technology doesn’t adopt itself. The gap between having AI licences and getting value from them is almost always a people and process problem, not a technical one. We run structured adoption programs built around your organisation’s specific workflows – with Microsoft Certified Trainers, change management support, and measurement frameworks to track what’s actually changing.
Dynamics 365, Power Platform, and Microsoft 365 can transform how an organisation runs – but only when the implementation is built around actual business processes, not generic configurations. We design, build, and deploy business applications that fit the way your people work and connect to the outcomes you’re accountable for.
Information that’s hard to find or poorly structured creates friction – and when Copilot arrives, it amplifies the mess rather than solving it. We design SharePoint environments that are governed, searchable, and AI-ready. We also help organisations migrate from legacy platforms like on-premises Content Manager, and use Microsoft Syntex to automate classification and metadata at scale.
Most organisations already own the Microsoft security stack. Few have it fully configured or integrated. We help organisations get real value from Microsoft Purview, Defender, Entra ID, and Intune – building a coherent security posture on technology they’ve already paid for, and making sure information governance keeps pace with regulatory requirements.
Good decisions come from trustworthy data. We build Power BI solutions, Microsoft Fabric data platforms, and Azure Data Services architectures that give teams clear, reliable insight. We also help organisations get their data in order before they turn AI on it – because better inputs produce better outputs, every time.
Customer expectations have shifted. Contact centres built on legacy systems, disconnected CRM, and manual workflows can’t keep up. We implement Microsoft Contact Centre (CCaaS) and Dynamics 365 Customer Service on Microsoft infrastructure – giving your teams a single, governed platform to deliver better service without the patchwork of third-party tools.
Our Approach
Practical. Governed. Built to last.
We don’t deploy technology for its own sake. We start with the business problem, work out the right Microsoft solution, and make sure it sticks – through proper governance, change management, and ongoing optimisation.
01
Understand the problem first
We run structured discovery before recommending anything. Business context, compliance requirements, existing systems, and user needs come before technology decisions.
02
Design for governance, not just function
Information that isn’t governed can’t be trusted by AI or auditors. We build governance into the architecture, not as an afterthought.
03
Deliver with your team, not around them
Implementation, training, and adoption support are part of the engagement, not optional extras. Solutions only work if people use them.
04
Optimise over time
The Microsoft platform evolves. So do your needs. We offer ongoing advisory and optimisation services so your investment keeps delivering value.
Proof, Not Promises
What this looks like in practice.
A few of the problems we’ve solved recently – and the questions worth asking about your own environment.
AI adoption
“We rolled out Copilot to 200 people. Twelve use it daily.”
Sound familiar? An AI adoption program turned a stalled Copilot rollout into measurable daily use – without buying a single new licence.
D365 Readiness
Before you migrate, do you know what “done” looks like?
A readiness assessment gave one organisation a clear go or no-go before committing budget to a Dynamics 365 rebuild.
Microsoft Elevate Innovation Challenge winner
Could an AI agent take rostering off your team’s plate entirely?
Our Rostering AI Assistant did exactly that – and won Microsoft’s Elevate Innovation Challenge doing it.
Why Informotion
The difference is in how we think.
Plenty of Microsoft partners can install software. We focus on what happens after — and what should have happened before.
Information governance at the core
We’ve spent 25 years helping organisations manage information well. That expertise is baked into every solution we build – which matters more than ever as AI takes centre stage. You can’t trust what you haven’t governed.
Practical delivery, not theoretical
Our consultants are practitioners who have solved these problems in real organisations – government, enterprise, utilities, and NFPs. Recommendations are grounded in delivery experience, not just product knowledge.
End-to-end without the handoffs
Advisory, implementation, training, and ongoing support under one roof. No three-way conversations between vendor, integrator, and support partner. One team, one relationship, full accountability.
Microsoft platform depth
Microsoft Certified consultants, architects, and trainers. We work across Microsoft 365, Azure, Dynamics 365, and Power Platform – not as generalists, but with genuine specialisation in each area.
Ready to make technology work harder for your organisation?
Free architecture insight session
Talk to our experts.
Our team includes practising Microsoft MVPs who work at the platform level every day, not just the project level. Book a free architecture insight session on a specific area and leave with a clear view of what’s possible and what it would take.
Andrew Ly
Microsoft 9x MVP, Business Applications · 6x FastTrack Recognised Solution Architect (FTRSA)
Ask about Power Platform environment strategy, Dynamics 365 architecture, or where an AI Business Process fits into your existing automation.
Book a session with our team →
Andrew O’Young
Microsoft 3x MVP, M365 and Security
Ask about Copilot governance, Intune and security posture, or what “AI workforce” actually looks like once you move past pilot.
Book a session with our team →
What We Deliver
From first conversation to ongoing outcomes.
Whether you’re starting from scratch, mid-deployment, or trying to get more from a platform you’ve already invested in, we structure our engagement around where you actually are — not a standard template.
Services offered
- Solution design and architecture
- Implementation and migration
- Information governance and compliance
- User training and adoption programs
- Ongoing support and platform optimisation
- AI readiness assessments
- Licensing advisory and right-sizing
Our certified team covers
- SharePoint and Microsoft 365
- Azure AI
- Dynamics 365
- Power Platform
- Microsoft Fabric
- Microsoft Purview
- Microsoft Certified Trainers (MCT)
- Microsoft MVPs
Recognition Among Industry Leaders
Positioned alongside the world’s leading Microsoft consulting firms.
Our team includes practising Microsoft MVPs who work at the platform level every day, not just the project level. Book a free architecture insight session on a specific area and leave with a clear view of what’s possible and what it would take.
Informotion was recognised in two ISG Microsoft Partner Ecosystem quadrants, joining global firms such as Accenture, Avanade, Capgemini and TCS. The recognition highlights Informotion’s ability to deliver enterprise-grade Microsoft, data and AI transformation, combining deep governance expertise with the agility and personalised service of a specialist consultancy.
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Need Support?
Informotion’s local experts keep your information platforms running smoothly—whether you rely on Content Manager, EncompaaS, or adjacent Microsoft workloads. We provide responsive, SLA‑aligned assistance via our support desk, backed by proactive maintenance routines that reduce downtime, plus managed escalation to product vendors when required. Packages can be tailored to fill skills and capacity gaps, help your team stay compliant, and extend to after‑hours coverage when you need it.