Informotion acquires InTouch product suite to enhance Content Manager user experience
Sydney, Australia – 15th May 2026
Informotion today announced the acquisition of the InTouch product suite from InReach Software, a purpose‑built web and mobile interface designed to extend OpenText™ Content Manager by enhancing the user experience and increasing productivity gains.
The acquisition marks an important milestone for Informotion and creates new opportunities for Content Manager customers to unlock more value from their existing investment, without introducing new platforms, infrastructure, or disruption.
Informotion works with Content Manager customers across Australia, New Zealand, EMEA and the UK, supporting organisations – particularly in government and regulated industries to improve information governance, compliance, and business outcomes. The addition of the InTouch product suite strengthens Informotion’s ability to address one of the most common challenges faced by Content Manager customers today: bridging the gap between the platform’s powerful capabilities and everyday user adoption.
“Most Content Manager customers tell us that while the platform is incredibly powerful, much of that capability never reaches the hands of their users,” said Shane Parsons, CEO of Informotion. “The result is friction, especially for occasional users or staff working across devices. Records don’t get captured. Workflows don’t get followed. Compliance quietly suffers in the background.”
The InTouch product suite directly addresses this challenge. Sitting seamlessly on top of an organisation’s existing Content Manager environment, InTouch requires no new infrastructure, no desktop rollout, and no changes to existing system configuration. What changes is the user experience.
Through a clean, modern, browser‑based interface, users can access Content Manager from any device, making everyday tasks such as document creation, approvals, correspondence, and records capture simple, fast, and intuitive. This is particularly valuable for government document generation and approval workflows, where ease of use, process adherence, and auditability are critical.
Beyond the interface, InTouch introduces automated workflow and process management, enabling organisations to digitise and streamline approval and correspondence processes with end‑to‑end audit trails. A built‑in Management Dashboard provides leaders with real‑time visibility across task status, workload distribution, and bottlenecks supporting better decision‑making and governance.
For organisations already running Content Manager, the value is immediate. There is no need for a new system, a new vendor contract, or a large‑scale change program. Instead, customers can take what they already have and make it work better for the people who use it every day.
“With this acquisition, we see a real opportunity to help Content Manager customers modernise the user experience, drive adoption, and strengthen compliance outcomes – all while maximising their existing investment,” Parsons said. “It’s absolutely a conversation worth having.”
Organisations interested in exploring how the InTouch product suite can enhance their Content Manager environment are encouraged to contact Informotion to discuss the opportunities further.
email: marketing@informotion.com.au