Power Platform –
Modernisation for Workforce
Rostering
A regional water utility services company partnered with Informotion to modernise a legacy rostering system reliant on SharePoint 2013, Nintex workflows, and on-premises infrastructure. Facing an impending platform transition and a fixed cutover deadline, the organisation required a rapid, cost-effective solution to maintain operational continuity while improving usability and flexibility. By leveraging the Microsoft Power Platform, Informotion delivered a modern, cloud-based rostering solution within a compressed timeframe, enabling a seamless transition away from legacy systems while improving workforce visibility and operational efficiency.
27.05.26
The Customer’s Story
This water utility services provider delivers essential water, wastewater, and stormwater services across a geographically dispersed region. As a critical infrastructure organisation, it relies heavily on effective workforce planning and coordination to ensure uninterrupted service delivery and compliance with operational and regulatory requirements.
Field-based teams play a key role in maintaining infrastructure, responding to incidents, and delivering scheduled works, making accurate and reliable rostering a critical business function. As part of a broader digital transformation program, the organisation committed to transitioning away from legacy, on-premises systems toward modern, cloud-based platforms designed to improve scalability, security, and user experience.
The Challenge of Legacy Rostering and Platform Transition
The existing rostering solution was built on SharePoint 2013 and supported by on-premises infrastructure. While functional, the system posed increasing challenges as the organisation moved toward modern platforms.
Legacy platform risk
SharePoint 2013 was reaching end-of-life, introducing risks associated with supportability, security, and future compatibility.
Rigid architecture
The system was tightly coupled to legacy infrastructure, making changes and enhancements difficult and resource intensive.
Manual and inefficient processes
Rostering updates required manual input and workarounds, increasing administrative overhead and the potential for errors.
Limited user experience
The interface did not meet modern usability expectations, impacting productivity for operational teams.
Time-constrained migration
A defined cutover timeline meant the solution needed to be delivered quickly without disrupting mission-critical operations.
The organisation saw this as an opportunity to:
- Replace legacy systems with a modern, cloud-based solution
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Improve workforce visibility and scheduling accuracy
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Streamline rostering processes through automation
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Establish a flexible platform for future enhancements
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Deliver a cost-effective solution within a constrained timeframe
Why Informotion Was Chosen
The organisation selected Informotion based on its strong track record in delivering practical, Microsoft-aligned solutions that balance speed, cost, and business value.
Deep Microsoft ecosystem expertise
Informotion’s experience across SharePoint and modern Microsoft technologies ensured a smooth transition from legacy platforms.
Proven delivery under tight timelines
Informotion demonstrated the ability to deliver high-impact outcomes quickly without over- engineering solutions.
Strength in Power Platform
Expertise in Power Apps, Power Automate, and Dataverse enabled a modern application to be developed and deployed rapidly.
Collaborative and pragmatic approach
Informotion worked closely with business stakeholders to prioritise critical functionality and align delivery with operational needs.
Informotion’s Role
Informotion partnered closely with the organisation to design and implement a modern rostering solution using Microsoft Power Platform.
Rapid requirements definition
Core rostering requirements were identified early to ensure essential functionality was delivered for cutover.
Modern solution architecture
The solution was built using: Power Apps for the user interface, Power Automate for workflow and process automation, and Dataverse for structured data storage.
Process simplification
Legacy manual processes were streamlined, reducing administrative burden and improving data accuracy.
User-focused design
The application was designed with intuitive interfaces to support fast adoption and ease of use.
Phased delivery model
Initial release focused on critical functionality, with a scalable platform established for future enhancements.
Success Outcomes
The implementation delivered key outcomes and measurable improvements across technology, operations, and user experience.
De-risked Legacy Platform Transition
Successfully transitioned away from unsupported legacy infrastructure
Improved security and long-term system sustainability
Accelerated, Cost-Effective Delivery
Delivered within a tight timeframe
Leveraged low-code Power Platform to reduce development complexity and cost
Improved Operational Efficiency
Reduced manual rostering effort
Increased accuracy and consistency of scheduling
Enhanced User Experience
Delivered a modern, intuitive interface
Improved adoption across operational teams
Future-Ready Capability
Established a flexible platform for continued innovation
Enabled rapid extension of features using Power Platform capabilities
Modernising legacy systems doesn’t have to be complex or costly. Informotion helps organisations transition to modern, cloud-based platforms quickly – delivering practical solutions that improve operational outcomes and user experience.
Speak to our team to learn how you can:
- Replace legacy platforms with modern solutions
- Deliver rapid transformation using Power Platform
- Improve operational efficiency across your workforce