Informotion Empowers Leading European Bank to Achieve GDPR Compliance
A major European bank, serving millions of customers and operating over 2,200 production systems, faced the daunting challenge of ensuring data privacy and compliance with the General Data Protection Regulation (GDPR). With both structured and unstructured customer data spread across numerous platforms, the bank needed a robust, strategic approach to information governance.
27.03.26
The Problem
The bank had no centralised way to control or enforce data policy across its primary and secondary systems. This lack of oversight made it impossible to manage the full customer record lifecycle without imposing operational disruption or risking system outages. Despite significant investment, the bank struggled to delete data in a legally defensible manner across all systems, leaving it exposed to compliance risks and inefficiencies.
The Solution
Informotion was appointed as the strategic advisor for the bank’s global GDPR Records and Information Retention Management programme, chosen for its reputation and domain expertise. Acting as the senior supplier, Informotion led the design, development, and implementation of a comprehensive solution, collaborating with incumbent service providers and engaging stakeholders from Policy, Legal, and Business units.
Key elements of the solution included:
- Mapping data assets, systems, and business processes to understand information flow and dependencies.
- Orchestrating and automating the deletion of records in both primary and secondary systems, according to authorised disposal schedules.
- Employing a blend of waterfall methodology for the overall programme and agile approaches for platform and “end of business relationship” workstreams.
- Ensuring all actions were centrally managed, with full audit logging and reporting for system data destruction.
The Benefits
Centralised Compliance
Unified control over data retention and disposal across 2,200 systems.
Risk Reduction
Legally defensible deletion of data, minimising compliance and reputational risks.
Operational Efficiency
Automated processes reduced manual workload and the risk of system outages.
Auditability
Comprehensive audit logs and reporting for all data destruction activities.
Enterprise Scalability
Approach coordinated multiple teams across the enterprise and treated 70+ million records and 8+ billion of rows of data.
GDPR Compliance
Achieved GDPR compliance certification for 2200+ systems.
The Outcomes
The bank has successfully demonstrated a “One Bank One Team” approach to the project, coordinating multiple teams across business, technology and records management.
Initial project outcomes included the treatment of 70+ million records and 8+ billion rows of data and GDPR compliant certification across 2,200+ systems.
With Informotion’s help the bank has established a sustainable, auditable process for ongoing data retention and disposal to meet the continuing compliance requirements of the GDPR.
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