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95% Faster KYC: From 20 Minutes to Under 60 Seconds

1.06.26

Automating AML Compliance and KYC Screening for a Leading Australian FinTech Company

Modern Office Workspace

The Challenge

Rapid growth had pushed the organisation’s 8 year old Microsoft Dynamics 365 platform to its limits.

Over nearly a decade, individual business units optimised the system for their own needs but without a unified approach, the result was a fragmented ecosystem of processes, data, and reporting.

What once enabled agility had become a barrier to scale. Enterprise-wide visibility was limited, data consistency was compromised, and the ability to respond quickly to regulatory and market demands was increasingly at risk.

The Approach

Informotion began with a structured discovery process: three facilitated workshops to map current-state processes, identify integration requirements, and define the minimum viable platform for go-live. This produced a prioritised backlog that underpinned a firm delivery quote with clear success criteria.

The decision to build on Microsoft Power Platform rather than custom code was deliberate. It enabled rapid delivery to capture the Tranche 2 opportunity, using low-code tools to accelerate time to production. It also allows the client team to manage and extend the platform independently, reducing ongoing dependency on external developers and keeping operational costs predictable as the business scale

Digital Security and Compliance

The Solution

Informotion designed and delivered a unified Microsoft platform in three sequential phases, each producing a working, testable outcome:

Phase 1: Foundation

Migrated from Google Workspace to Microsoft 365 E3. Configured Teams and SharePoint for collaboration and document management, and applied the Microsoft security baseline, including Azure AD identity governance, multi-factor authentication, and compliance center setup.

Phase 2: CRM, Portal and Integration

Built the operational core. Developed a custom CRM in Power Apps and Dataverse to replace GoEngage. Launched a branded client portal on Power Pages for secure self-service, document upload, and case tracking. Deployed Customer Insights: Journeys to replace Apollo.io for targeted campaigns. Integrated the LexisNexis API via Power Automate to fully automate KYC identity verification and sanctions screening.

Phase 3: Go-Live and Handover

Completed user acceptance testing, production deployment, and initial client onboarding via the portal. Provided hypercare support at go-live and transitioned to an ongoing managed support model for continuous optimisation and feature development.

The Outcomes

  • KYC screening time reduced from 15-20 minutes per check to under one minute through full automation via Power Automate and the LexisNexis API
  • Four separate tools consolidated into a single Microsoft-hosted platform, eliminating data silos and reducing vendor complexity
  • Branded client portal live, enabling self-service onboarding and case management at scale without manual staff intervention
  • Complete compliance audit trail for every KYC check, case action, and client interaction recorded in Dataverse, supporting regulatory obligations
  • Platform operational ahead of the July 2026 Tranche 2 deadline, providing a 2-3 month runway to onboard clients before the compliance window opened

Power Platform –
Modernisation for Workforce
Rostering

A regional water utility services company partnered with Informotion to modernise a legacy rostering system reliant on SharePoint 2013, Nintex workflows, and on-premises infrastructure. Facing an impending platform transition and a fixed cutover deadline, the organisation required a rapid, cost-effective solution to maintain operational continuity while improving usability and flexibility. By leveraging the Microsoft Power Platform, Informotion delivered a modern, cloud-based rostering solution within a compressed timeframe, enabling a seamless transition away from legacy systems while improving workforce visibility and operational efficiency.

27.05.26

The Customer’s Story

This water utility services provider delivers essential water, wastewater, and stormwater services across a geographically dispersed region. As a critical infrastructure organisation, it relies heavily on effective workforce planning and coordination to ensure uninterrupted service delivery and compliance with operational and regulatory requirements.

Field-based teams play a key role in maintaining infrastructure, responding to incidents, and delivering scheduled works, making accurate and reliable rostering a critical business function. As part of a broader digital transformation program, the organisation committed to transitioning away from legacy, on-premises systems toward modern, cloud-based platforms designed to improve scalability, security, and user experience.

The Challenge of Legacy Rostering and Platform Transition

The existing rostering solution was built on SharePoint 2013 and supported by on-premises infrastructure. While functional, the system posed increasing challenges as the organisation moved toward modern platforms.

Legacy platform risk
SharePoint 2013 was reaching end-of-life, introducing risks associated with supportability, security, and future compatibility.

Rigid architecture
The system was tightly coupled to legacy infrastructure, making changes and enhancements difficult and resource intensive.

Manual and inefficient processes
Rostering updates required manual input and workarounds, increasing administrative overhead and the potential for errors.

Limited user experience
The interface did not meet modern usability expectations, impacting productivity for operational teams.

Time-constrained migration
A defined cutover timeline meant the solution needed to be delivered quickly without disrupting mission-critical operations.

The organisation saw this as an opportunity to:

  • Replace legacy systems with a modern, cloud-based solution

  • Improve workforce visibility and scheduling accuracy

  • Streamline rostering processes through automation

  • Establish a flexible platform for future enhancements

  • Deliver a cost-effective solution within a constrained timeframe

Why Informotion Was Chosen

The organisation selected Informotion based on its strong track record in delivering practical, Microsoft-aligned solutions that balance speed, cost, and business value.

Deep Microsoft ecosystem expertise

Informotion’s experience across SharePoint and modern Microsoft technologies ensured a smooth transition from legacy platforms.

Proven delivery under tight timelines

Informotion demonstrated the ability to deliver high-impact outcomes quickly without over- engineering solutions.

Strength in Power Platform

Expertise in Power Apps, Power Automate, and Dataverse enabled a modern application to be developed and deployed rapidly.

Collaborative and pragmatic approach

Informotion worked closely with business stakeholders to prioritise critical functionality and align delivery with operational needs.

Informotion’s Role

Informotion partnered closely with the organisation to design and implement a modern rostering solution using Microsoft Power Platform.

Rapid requirements definition

Core rostering requirements were identified early to ensure essential functionality was delivered for cutover.

Modern solution architecture

The solution was built using: Power Apps for the user interface, Power Automate for workflow and process automation, and Dataverse for structured data storage.

Process simplification

Legacy manual processes were streamlined, reducing administrative burden and improving data accuracy.

User-focused design

The application was designed with intuitive interfaces to support fast adoption and ease of use.

Phased delivery model

Initial release focused on critical functionality, with a scalable platform established for future enhancements.

Success Outcomes

The implementation delivered key outcomes and measurable improvements across technology, operations, and user experience.

De-risked Legacy Platform Transition
Successfully transitioned away from unsupported legacy infrastructure
Improved security and long-term system sustainability

Accelerated, Cost-Effective Delivery
Delivered within a tight timeframe
Leveraged low-code Power Platform to reduce development complexity and cost

Improved Operational Efficiency
Reduced manual rostering effort
Increased accuracy and consistency of scheduling

Enhanced User Experience
Delivered a modern, intuitive interface
Improved adoption across operational teams

Future-Ready Capability
Established a flexible platform for continued innovation
Enabled rapid extension of features using Power Platform capabilities

Modernising legacy systems doesn’t have to be complex or costly. Informotion helps organisations transition to modern, cloud-based platforms quickly – delivering practical solutions that improve operational outcomes and user experience.

Speak to our team to learn how you can:

  • Replace legacy platforms with modern solutions
  • Deliver rapid transformation using Power Platform
  • Improve operational efficiency across your workforce

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