Education and training is a vital (but often overlooked) activity to ensure successful adoption of your information management solution – not only after its initial implementation but also throughout its ongoing operation. The skills and knowledge of your staff who use the solution day in and day out, is key to realising its full business potential.
INFORMOTION’s professional services team has considerable experience in the planning, scheduling, conducting, and evaluation of training sessions in computerised systems (particularly enterprise content management, workflow and records and document management systems) and also the development of policy and procedures relative to the system implemented.
We have experienced technical writers, developers of policy and procedural manuals, and staff with extensive knowledge of certain products and technologies such as Content Manager and Ephesoft Transact.
INFORMOTION has successfully planned, scheduled and delivered customised training services for the majority of our customers. Our experienced consultants plan, develop and deliver the training programs or individual courses to address a broad range of requirements including:
- Training program design and planning
- Training material development and customisation
- System administrator and records administrator training
- User training for both general / end users and specialist users
- Solution briefing and promotion in support of organisational change programs
- System operations training for technical support staff
- On-site ‘floor walking’ support to assist organisations internal support team post go-live.
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