At Informotion our clients
are always front and centre.
We put our customers at the centre of everything we do – it is a core tenant of our culture and a driver behind our people’s passion. Our global team have expertise in navigating the complex journey of digital transformation, aligning people, processes, and technology to successfully deliver business value and meaningful outcomes.
Helping our customers secure and modernise data to deliver insight and confident transformation.
It’s about understanding your journey.
Our success framework ensures we understand the business challenge, your priorities, processes and success metrics for delivering against your data governance and AI transformation objectives. Wherever you are in your journey, Informotion will help you navigate the path to success.
We focus on you.
To deliver business outcomes and strategic value quickly, we partner with you to understand and leverage your existing investments in people, technology, and information assets. Informotion will work with you to determine the best path forward, this may be uplifting legacy applications with Agentic AI, updating and automating processes or augmenting your in-house skills with our expert consulting team. From pre-sales to support, our team works collaboratively with you to build a lasting strategic partnership that caters to your specific needs.
Measuring Success
Customer Success means using data and metrics to measure achievement of agreed outcomes and business value – outside traditional project milestones. This proactive measurement provides visibility into areas that require additional attention and resources, or a change in approach to achieve success.
Who We Serve
In Australia, Informotion’s team has been guiding Government organisations through information management and digital transformation for more than 25 years – we are trusted by Federal, State and Local Government to solve their most challenging data and information governance challenges. From paper records management through to cloud and AI, we have helped government departments secure, classify, retain and dispose of information in accordance with regulatory requirements to support day to day operations, Ministerial enquiries, Royal Commissions, Freedom of Information Requests and Privacy requirements. With a client base ranging in size from 100 to 15,000+ FTE (including some of the largest Government departments in Australia), we are uniquely positioned to handle the requirements of small or large organisations. Informotion has a proven track record in delivering the following for government organisations:
- Ministerial Briefing System design and development
- Information Governance capability development and implementation strategy
- Information Architecture strategy and design
- Organizational Change programs for enterprise information management systems
- Cloud integration and migrations
- SharePoint integration with electronic document and records management systems
- SharePoint Information Architecture and Governance Framework
Data consolidation and transformation.
Machinery of Government Transformation
Informotion has built a specialist capability around Machinery of Government (MoG) transformation, helping departments navigate the complexity of data mapping and migrating across systems, reviewing and updating business processes to support information flows and compliantly disposing of content that should no longer be held following a MoG. We help to merge or split enterprise information systems and their data when departments are brought together or separated into different entities.
Australian Government Panel Contracts
Informotion is registered as a supplier on many government panel contracts including the following:
- DTA Digital Marketplace
- DTA Cloud Marketplace
- BuyNSW
- Local Government Procurement
- Tasmanian Government Tenders (Technology Services List)
- eServices Panel (Vic)
- Vendor Panel (Vic)
- Local Buy ICT (QLD, TAS, NT)
- QLD Government ICT Services Panel (ICTSS13.03)
- Vendor Panel (NT) ICT Specialist Services (D19-0147)
In EMEA our highly skilled team has extensive experience working with government departments, agencies, and semi-state bodies in the UK and Ireland. We deliver information governance and records management solutions using local resources and knowledge.
Our approach centres on developing and implementing a unified compliance platform that seamlessly integrates process, records and privacy data. We help organisations strengthen their governance posture with clear taxonomies, ownership, and an embedded compliance culture. Our approach delivers streamlined operations, improved compliance outcomes, and robust, automated risk reporting that aligns with strategic priorities.
- Informotion EMEA’s services include.
- Configuration & enterprise deployment of electronic document and records management systems (EDRMS)
- ROT analysis to identify redundant, outdated and trivial information
- Technology advice for cloud migration and data segregation
- Development of retention schedules
- Gap analysis and maturity assessments
- Change management programs to embed governance practices
In addition, Informotion provides strategic consultancy, policy development, and thought leadership to help public sector organisations build sustainable information management ecosystems.
UK Government Panel Contracts
Informotion is on the G-Cloud Panel , the Digital Marketplace is an online service for UK public sector organisations to find people and technology for digital projects. Suppliers must apply to sell services and there are three service frameworks available.
Informotion is approved to supply under the G-Cloud framework covering cloud software and services. We sell, implement and support the EncompaaS intelligent information management platform.
For more information visit the Informotion G-Cloud offering page.
Informotion has several clients across the heavily regulated financial services and insurance sector. We have achieved exceptional results by achieving certified GDPR compliance for thousands of systems within one organization alone and successfully implementing an e-Discovery and Information Governance solution for another.
systems certified as GDPR compliant
records treated
billion rows of data treated
Informotion has used its deep and proven expertise to deliver large scale information governance, compliance, and data‑driven transformation for complex utility environments. Our work with major Power and Water organisations has covered legacy file share discovery and risk reduction, preparation and disposal of ROT data, SharePoint storage optimisation and intelligent AI driven governance across cloud and on‑premises environments. We are helping utilities strengthen compliance, simplify governance processes, and build secure, AI‑ready data foundations that improve resilience and support future transformation initiatives.
Informotion has a long‑standing track record supporting universities and the education sector to modernise information management, strengthen governance and deliver measurable operational improvements. Our work includes developing enterprise‑wide information governance strategies for major universities, implementing integrated case management and records solutions that have delivered significant ROI, productivity gains and system consolidation for leading institutions such as the University of Sydney—where automated workflows, Content Manager optimisation and cross‑system integration achieved more than 220% ROI and over $500,000 in cost savings. Through deep sector experience, we help the education sector enhance compliance, drive efficiency across administrative and academic processes, and build secure, scalable digital foundations that support modern learning environments and future AI‑enabled capabilities.
Informotion has several clients across the heavily regulated pharmaceutical and life sciences sector. We have assisted these clients with the ongoing management and optimization of their Content Manager environment for electronic document and records management through to the design and implementation of a custom contract cognition solution utilizing EncompaaS and Machine Learning technology.
Contract cognition for a leading global healthcare company
Informotion implemented a contract cognition solution built on the EncompaaS platform for a leading global healthcare company, enabling rapid access to critical data points within complex pharmaceutical agreements. Our client had been unsuccessful in solving this challenge with other technologies and vendors in the previous 5 years.
The solution used machine learning and intelligent metadata extraction to deliver accurate information for rebate management across master agreements and amendments. Agreements were centralised with interactive dashboards, allowing users to search, filter, and view relevant information without manually reading lengthy contracts – an inefficient and time consuming process. This solution streamlined compliance, improved visibility, and significantly reduced time spent on contract analysis.
Ongoing management of Content Manager for leading global pharmaceutical company
Informotion manages the Content Manager platform for another leading global pharmaceutical company, ensuring stability and compliance through regular upgrades, configuration, and administration. Our team brings deep expertise in retention policy development, governance frameworks, and repeatable processes to identify and manage duplicate, obsolete, and trivial content, supporting robust information management practices.
We are uniquely positioned to handle the requirements of small or large organisations.
Our client base includes organization sizes
that range from 100 FTE to 15,000+ FTE in
some of the largest Government departments
in Australia.
What Our Customers Say
Proud to guide these organisations on their data journeys.
Developing a ministerial briefing system – both usable and secure.
Informotion partnered with a State Government client to design and develop a ministerial briefing system that was both usable and secure.
This State Government department is responsible for providing high quality, timely advice to key ministers and its executives. The preparation of this advice requires consultation and approval across multiple stakeholders and in some circumstances, it must be prepared in critically short timeframes. Our client was utilising their electronic document and records management system (EDRMS) to manage records and briefing documents in conjunction with a separate manual tracking system that required cross-referencing back to the EDRMS. The process was inefficient, presented usability challenges for staff, and increased the departments exposure to risk.
Informotion collaborated with the department’s key stakeholders to define the business rules and develop a detailed specification for the development of the solution – key to this was a detailed understanding of the process and desired outcomes. Of critical importance was simplification of user interaction with the EDRMS ensuring documents were created using correct templates, stored in the appropriate file and secured. Visibility of briefs as they progressed through review and approval cycles was identified as a critical requirement to ensure timeframes were met. The solution was developed and iteratively refined in close consultation with key stakeholders and process specialists to deliver a successful outcome.
Need Support?
Informotion’s local experts keep your information platforms running smoothly—whether you rely on Content Manager, EncompaaS, or adjacent Microsoft workloads. We provide responsive, SLA‑aligned assistance via our support desk, backed by proactive maintenance routines that reduce downtime, plus managed escalation to product vendors when required. Packages can be tailored to fill skills and capacity gaps, help your team stay compliant, and extend to after‑hours coverage when you need it.